Terms and Conditions
Information about us
www.eymnaturals.com is a site operated by Eym London Limited, Company Number 10102512 whose registered office is Whitebrook Farm, Whitebrook, Nr Monmouth, Monmouthshire, NP25 4TT (“we” or “us”). Our main trading address is Whitebrook Farm, Whitebrook, Nr Monmouth, Monmouthshire, NP25 4TT
Terms and Conditions of Supply
The contract between you and us
These Terms will apply to any contract between us for the sale of Goods to you (“Contract”).
Please read these Terms carefully and make sure you understand them, before ordering any Goods from our Website. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Goods from our Website.
Our Website guides you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the item in question for the price advertised on our Website. All orders are subject to acceptance by us and we will confirm this acceptance to you by sending you an email that confirms that the Goods have been dispatched (the “Dispatch Confirmation”). The Contract will only be formed when we send you the Dispatch Confirmation.
If you are contracting as a consumer, you may cancel a Contract in accordance with your legal rights at any time within fourteen working days from the date of delivery of the Goods.
For information relating to the return of goods purchased from our website, please refer to our Returns page
If we are unable to supply you with a Good, for example because that Good is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site (as referred to below), we will inform you of this by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs as soon as possible.
The prices of Goods will be as quoted on our Website at the time you submit your order. We use our best efforts to ensure that the prices of Goods are correct at the time when the relevant information was entered into the system.
It is possible that, despite our best efforts, some of the Goods on the Website may be incorrectly priced. If we discover an error in the price of the Goods you have ordered we will contact you in writing to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order unless we have received your instructions to do so. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as mispricing, we do not have to provide the Goods to you at the incorrect (lower) price.
The price of Goods does not include delivery charges. Our delivery charges are as advised to you during the check-out process before you confirm your order. Please refer to our Delivery and Returns page for further details of delivery charges.
The products will be at our risk until delivery. Once the products have been signed for the risk (of loss, damage etc) shall then passes to the customer.
Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.
We try our best to give an authentic representation of the pieces we sell. Our online style team work hard to showcase each item in its true form however images of the Goods on our Website are for illustrative purposes only.
Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Goods. Your Goods may vary slightly.
In addition, due to varying monitor sizes, the sizing and proportion may not be shown to actual size, however we do our upmost to provide detailed measurements and descriptions to ensure you are well informed before making your purchase.
Use of Our Site
Your use of our site is governed by our Terms of Website, see here: TERMS.
Please take time to read these as they form part of the Eye Terms which, as set out above apply to you.
How We Use Your Personal Information
Please take time to read these as they form part of the Eym Terms which, as set out above, apply to you
Payment for Goods
All payments on www.eymnaturals.com are processed via Stripe or Paypal. We assume no liability whatsoever for the availability and functionality of these services. We assumes no liability for any financial loss caused by the use of the Stripe or Paypal payment services. The company address of Stripe are as follows: Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin. The company address of PayPal is 5 New Street Square, London, EC4A 3TW.
If you order from our website for delivery outside of the UK, the goods may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the order are destined. We will not be liable for any breach by you of any such laws.
Please be advised that we reserve the right to deduct, from any refund due to the customer, the costs incurred by us for the return shipment of Goods refused by the customer at Customs in the destination country.